Privacy Policy

Introduction

At Funeral Office ("we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform and services.

Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us. This includes:

• Account information: your name, email address, and practice details.
• Case data: deceased records, next of kin contacts, and arrangement details entered into the platform.
• Payment information: processed securely through Stripe — we do not store card details.

How We Use Your Information

We use your information to provide, maintain, and improve the Funeral Office platform — including case management, CMA compliance tools, the family portal, and billing. We do not sell, rent, or share your personal information with third parties.

Data Storage and Security

All data is stored on UK-based servers with encryption at rest and in transit. We maintain GDPR-compliant 5-year record retention for funeral case data in line with legal requirements under the Funerals Market Investigation Order 2021.

Your Rights

Under UK GDPR you have the right to access, rectify, or erase your personal data. You may also request restriction of processing or data portability. To exercise any of these rights, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email and update the date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at